Cloud Switching & Exit Schedule

1. Right to Switch and Exit.

You may, at any time, decide to switch from the Service to another provider of the same or a similar service, to an on-premises ICT arrangement, or to terminate the Service. Aradyne will not impose, and there are no, contractual, commercial, technical, or organisational obstacles that inappropriately prevent you from doing so.

2. Switching Notice and Timeline.

(a) Notice to switch.You may initiate switching by written notice. The maximum notice period you are required to give before the switching process begins is two (2) months.

(b) Transitional period.Following the start of the switching process, Aradyne will complete the transition — including making available, and assisting you to export, all of your exportable data and digital assets — within a transitional period of thirty (30) calendar days.

(c) Your right to extend.You may extend the transitional period once, for a period you consider more appropriate for your own purposes, by written notice.

(d) Where 30 days is not feasible.Where the transition is technically unfeasible within thirty (30) days, Aradyne will notify you within fourteen (14) working days of the switching request, explain the reasons, and propose an alternative transitional period which will not exceed seven (7) months.

(e) Retrieval period.For at least thirty (30) calendar days after the end of the transitional period, your exportable data will remain available for you to retrieve. This is consistent with, and where applicable extended by, the frozen-access period in Section 9.3 of the Agreement (thirty (30) days, extendable to sixty (60) days on request).

3. What You Can Export (Scope).

The exportable data and digital assets comprise the entirety of your Subscriber Data, including the records, transactions, documents, configuration, and content you have created or uploaded in the Service. Aradyne provides this data in widely-used, openly-readable, structured, machine-readable formats — including comma-separated values (CSV) and a structured JSON archive of your database — that are capable of being re-imported. The only categories not included are Aradyne’s own trade secrets and proprietary platform internals (such as source code, system architecture, and business logic of the Platform), which do not form part of your Subscriber Data; the export of your data is not withheld or conditioned on protection of those trade secrets.

4. Switching Charges.

Aradyne charges no early-termination penalty, exit fee, or data-rescue charge (Section 13.5 of the Agreement). In line with Article 29 of the EU Data Act, any switching charges (including data egress charges) are being progressively withdrawn and will not be charged at all from 12 January 2027. Before that date, any such charges will not exceed Aradyne’s costs directly incurred and will be stated to you in advance.

5. Exit Assistance and Information.

Aradyne will support your exit strategy and provide all information reasonably necessary to carry out the switch, including information about the structure and formats of the exported data sufficient for you or your new provider to use it. Aradyne provides your data in the standard, portable formats described above; it does not undertake to convert or package the data for any specific competing platform.

6. Erasure After Switching.

After the retrieval period ends, and on your instruction or at the end of the period if you give no instruction, Aradyne will erase all of your exportable data, in accordance with Section 9.3 of the Agreement and Section 11 of the Data Processing Addendum, subject to any retention required by applicable law.

7. Open Formats and Interoperability (Articles 26 and 30).

Aradyne makes available, free of charge, the open interfaces and export capabilities needed to retrieve your data, and provides information on the data structures, data formats, and any relevant standards and interoperability specifications applicable to the exported data. This information is available within the Service and on request at [email protected].

8. Infrastructure Jurisdiction and Government-Access Safeguards (Article 28).

The jurisdiction(s) in which the ICT infrastructure used to provide the Service is located are identified, for the relevant Sub-processors, in Annex 3 of the Data Processing Addendum. Subscriber Data forming part of the Service is hosted within the European Economic Area by default. Aradyne maintains technical, organisational, and legal measures intended to prevent international and third-country governmental access to, or transfer of, non-personal data held in the European Union where such access or transfer would conflict with European Union or applicable Member State law, and handles such requests in accordance with Section 8 of the Agreement (Confidentiality — Compelled Disclosure) and the Data Processing Addendum.